Online Banking Safety
Protect Yourself Against Scams
In today’s digital age, online banking has become an integral part of managing your finances. While it offers convenience, efficiency, and accessibility, it also poses certain risks. Cybercriminals are constantly developing new tactics to compromise your financial security, making it crucial for you to stay aware and informed. At Greenville Savings Bank, we are committed to keeping your information safe and secure.
Common Scams
Phishing Scams
What it is: Phishing scams involve fraudulent attempts to obtain sensitive information like usernames, passwords, and credit card details. Scammers often pose as trustworthy entities via email, phone calls, or text messages.
How to protect yourself: Be cautious of unsolicited requests for personal information. Verify the sender’s identity before sharing any sensitive data.
Identity Theft
What it is: Identity theft occurs when someone steals your personal information, such as Social Security numbers or bank account details, to commit fraud.
How to protect yourself: Regularly monitor your financial statements, credit reports, and consider using identity theft protection services.
Online Shopping Scams
What it is: Scammers set up fake online stores or auction sites to lure shoppers into making purchases for products that do not exist or are substandard.
How to protect yourself: Research online sellers, read reviews, and only shop from reputable websites. Use secure payment methods.
Investment Scams
What it is: Fraudulent investment schemes promise high returns with little risk, often targeting inexperienced investors.
How to protect yourself: Research and verify investment opportunities and be skeptical of offers that seem too good to be true.
Tech Support Scams
What it is: Scammers pose as tech support agents and claim that your computer has a virus or other issue, then ask for remote access or payment to fix the problem.
How to protect yourself: Legitimate tech companies do not initiate unsolicited contact. Hang up or close the browser if you receive such calls or pop-ups.
Imposter Scams
What it is: Scammers pretend to be a government agency, financial institution, or utility company with messages about issues with your account information or missing payments. These scams can appear legitimate.
How to protect yourself: Watch out for messages asking for payments or personal information about your account. Verify any money-related communication directly with the organization.
Lottery and Prize Scams
What it is: Scammers inform you that you’ve won a prize or a lottery but require payment or personal information to claim it.
How to protect yourself: Be skeptical of unsolicited prize notifications and never send money to claim a prize.
Essential Tips to Keep Your Information Safe and Secure
Use Strong Passwords
Create unique and strong passwords for your online banking accounts. Avoid using easily guessable information like birthdays or common words.
Enable MFA
Always enable multi-factor authentication for your online banking account when available. This adds an extra layer of protection.
Secure Your Devices
Ensure that the devices you use for online banking are up to date with the latest security patches, sign up for alerts, and have reliable antivirus software installed.
Beware of Phishing
Be cautious of emails, messages, or calls asking for your personal or financial information. Legitimate banks will never request such information via email or phone.
Monitor Your Accounts
Regularly review your account statements and transactions. Report any discrepancies or unauthorized transactions immediately.
Logout After Sessions
Always log out of your online banking account when you’re done, especially on shared or public computers and Wi-Fi.
Use Our Official App
Download and use our official mobile banking app for a more secure and convenient banking experience.
Avoid Messages from Suspicious Senders
If you get a message from an unfamiliar or suspicious source in your texts or emails, don’t open it or click any links. Instead, visit your bank’s official website and use their contact details to inquire about the message you received.
Reporting Suspicious Activity
If you suspect any suspicious activity related to your online banking account or have concerns about your account’s security, please contact our dedicated customer support team immediately. Our branch banks in New Castle/Neshannock, Hermitage, and Greenville are here to assist you 24/7.
How Our Online Banking and Mobile Banking App
Ensures Personal and Financial Information Safety
Multi-Factor Authentication (MFA)
We go the extra mile to protect your accounts with Multi-Factor Authentication (MFA). MFA requires you to provide multiple forms of identification before granting access to your accounts. This will include an OTP, One Time Passcode (effective 10-3-23), it will include something you know (like your password), something you have (such as a mobile device or a token), or something unique to you (like a fingerprint or facial recognition). MFA significantly reduces the risk of unauthorized access, ensuring that only you can access your accounts.
Bill Pay: Simplify Your Bill Management
Bill Pay offers you a secure and convenient way to handle and settle your bills, eliminating concerns about lost checks, paper clutter, or the need to purchase stamps. Manage and pay all your bills conveniently from a single location. Access online bill pay for Hermitage, Neshannock, or Greenville branches!
Zelle®
Your secure solution for swift and effortless money transfers to trusted friends and family. Equipped with top-notch fraud prevention, risk management, and round-the-clock cybersecurity support, Zelle® seamlessly integrates with your online and mobile banking apps.
AutoPay
AutoPay brings you the perfect blend of convenience and control. Easily establish and oversee recurring bill payments and eBill settlements with the assurance that your payments are securely processed, punctual, month after month. Modify or halt recurring payments whenever you wish.
eBill
Bid farewell to third-party applications and mailbox excursions with eBill. Access your electronic statements directly through your online banking account or mobile banking app. With eBill, you can securely and effortlessly oversee and settle all your bills from a single, centralized platform.
Mobile Check Deposit
Whether you’re at home, at the office, or on the go, you can swiftly and securely deposit checks into your account using your smartphone. No need to make a trip to the bank or stand in line. With advanced encryption and security measures in place, rest assured your personal and financial information remains confidential. Pair this with our other digital offerings for a comprehensive mobile banking experience. Access mobile check deposit for Hermitage, Neshannock, or Greenville branches!
For more information, please visit our Online Banking page.